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Inventory HQ answers the questions that come up most often in day-to-day use. Browse the topics below to resolve an issue quickly, or follow the links to the full troubleshooting guide and related module pages for step-by-step details.
The most common cause is an out-of-date template. Re-download the template fresh from your account so it includes current units, categories, and locations. Only use values from the dropdowns, fill all required columns (SKUs are mandatory and must be unique), remove special characters from name and SKU fields, and try a smaller batch of five to ten rows to isolate the problem row.For the full checklist, see Troubleshooting or Bulk Import.
Alerts only trigger when an item has a Minimum Stock Alert threshold set and current stock falls to or below it. An item with no threshold will never alert. If alerts appear in the app but not by email, check that Receive Low Stock Email Updates is toggled on in your profile.Learn more in Reorder Alerts and Troubleshooting.
Negative stock is an intentional audit flag, not an error. It usually happens when material is pulled at zero stock. Do not correct it by editing the quantity. Run a physical audit on that location so the correction is recorded with a reason.See Physical Audits and Troubleshooting.
Either no warehouses or service trucks exist yet, or none are assigned to your user. Ask your administrator to add a location or assign you to one in Users.For setup steps, visit Locations and Troubleshooting.
Materials are filtered by location. First select a location on the job. If nothing appears, that location has no stock. Confirm inventory was added to the correct warehouse or service truck.Read more in Pull Material and Troubleshooting.
That is expected. Assign Material is a planning-only action. It carries no quantities and moves no stock. Use Pull Material to actually deduct inventory from the location.See Assign Material and Pull Material.
Duplicates usually happen when a job was entered by hand and then synced in from the CRM. Keep the record that has the material pulls, delete the empty duplicate, and let the integration create jobs going forward. Reconcile existing jobs before activating a CRM connection.For prevention steps, see Troubleshooting and CRM Integrations.
The item must be returned through Equipment Requests > Return Requests. Once the return is processed and approved, the status updates to Available.Details are in Equipment Requests and Troubleshooting.
Check the user’s status on the Users page. If it shows Inactive, click Edit and set it to Active. Also confirm the email address is correct, since it is the login credential.See User Permissions and Troubleshooting.
Yes. Deletion is a soft delete. Open the Deleted Team Members tab to find the record and its history.Learn more in User Permissions and Troubleshooting.
Go to Billing & Subscription and click Upgrade limits to purchase additional seats, or use Change Plan to move to a higher tier.For plan details, visit Billing and Plans and Troubleshooting.
Check that the connection is still authorised in Connect CRM, and that the job has reached the stage configured as the sync trigger. A job one stage short of the trigger will not appear. Also confirm only one CRM is connected per account.See CRM Integrations and Troubleshooting.

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If your question is not covered above, visit the full Troubleshooting guide, browse the Glossary, or contact support.